Choosing the right commercial cleaning company can make a significant difference to your business. The wrong choice means inconsistent results, unreliable staff, and the hassle of starting the whole process again. This guide covers everything you need to know before signing a contract.
If you already know what you need, you can request a free quote from Aston Commercial Cleaning directly.
Check Their Reliability First
Reliability is the single biggest complaint businesses have about their cleaning company. Before committing, ask for references from current clients and read Google reviews carefully. Look for consistent mentions of punctuality, communication, and quality. One or two standout reviews are less meaningful than a pattern of positive feedback over time.
At Aston Commercial Cleaning we hold a 5.0 rating across 77 Google reviews from businesses across Hertfordshire and Buckinghamshire.
Are the Staff Vetted and DBS Checked?
Your cleaning team will often be in your premises unsupervised, sometimes early in the morning or late in the evening. All cleaning operatives working in sensitive environments such as schools, medical practices, or offices with confidential data must hold a valid enhanced DBS check. This is a statutory requirement in educational settings and best practice everywhere else.
Ask any prospective cleaning company how they recruit their staff, what training they provide, and whether DBS checks are carried out as standard. At Aston Commercial Cleaning every member of our team is fully vetted before they set foot on a client site.
Do They Pay Their Staff Fairly?
This is one of the most overlooked factors when choosing a cleaning company but it has a direct impact on the quality of service you receive. Companies that pay below the Real Living Wage experience higher staff turnover, which means you constantly get new faces who do not know your site or your standards.
Aston Commercial Cleaning is a proud Real Living Wage Employer. A motivated, well-paid team delivers a consistently better result.
Are They Properly Insured?
Any reputable commercial cleaning company should carry full public liability insurance. This protects your business in the event of accidental damage or injury on your premises. Always ask to see a copy of their certificate before they start work.
Is the Contract Clear and Transparent?
You should receive a written quote detailing exactly what is included, how often, what products are used, and what the process is if something is missed or you need to make a change. Vague verbal agreements cause problems further down the line.
Can They Handle Your Specific Requirements?
Not all cleaning companies have experience across all sectors. Whether you run an office in Aylesbury, a pub in Tring, a school in Buckinghamshire, or a warehouse in Milton Keynes, make sure the company you choose has relevant experience in your type of premises.
Key Questions to Ask Before You Sign
- How long have you been operating and can you provide references?
- What happens if a member of the team is off sick?
- Are you insured and can I see your public liability certificate?
- Do you carry out regular quality checks?
- How do you handle complaints or missed cleans?
Understanding the Difference Between Regular and Deep Cleaning
Before agreeing on a contract, make sure you understand what level of cleaning your premises actually needs. Our guide to deep cleaning vs regular cleaning explains the difference and how often commercial premises typically need each type.
Aston Commercial Cleaning
We work with businesses across Hertfordshire, Buckinghamshire, and the surrounding areas providing reliable, professional commercial cleaning services. From offices and schools to pubs, medical practices, and industrial units, we have the experience and the team to deliver a consistently high standard.
Get in touch for a free, no-obligation quote and we will put together a cleaning plan tailored to your premises.
📞 01296 841018
